Refund policy
Return & Refund Policy
At Lymette, your satisfaction is our priority. If something is not right with your order, we will make it right — no stress, no hassle.
30-Day Satisfaction Guarantee
We offer a 30-day return window from the date you receive your order. If you are not completely satisfied with your purchase, contact us and we will find a solution.
What We Cover
We accept returns and offer full refunds or replacements for the following reasons:
- Your item arrived damaged or defective
- You received the wrong item or wrong variant
- Your order never arrived within the expected delivery window
How to Request a Return
- Email us at mylymette@gmail.com within 30 days of receiving your order
- Include your order number and a photo of the item
- We will respond within 24 to 48 business hours
- If approved, we will process your refund or send a replacement immediately
No need to ship the item back in most cases. We keep things simple.
Refund Processing
Once your refund is approved, it will be processed to your original payment method within 3 to 5 business days. Processing times may vary depending on your bank or card provider.
Final Sale Items
Items marked as Final Sale are not eligible for returns or refunds unless they arrive damaged or defective.
We Do Not Cover
- Returns requested after 30 days of delivery
- Items damaged due to normal wear, misuse or improper care
- Buyer's remorse on correct and undamaged items
Questions?
Reach out to us anytime at mylymette@gmail.com — we are happy to help. 🌸
